Frequently Asked Questions
How We Operate
So, what do you do exactly?
What are your opening hours?
I hear you've gone digital?
Yup! In 2018 we adjusted our offerings to focus on more on digital branding to match the market. We'll still design business cards, flyers and banners for our wonderful clients, but printing is no longer an offering.
What are your payment methods?
How do you handle revisions?
Where can I find your prices?
Do you have deals or discounts?
Most definitely! Head over to our Specials Page to see the Brand Power-Ups of the month.
Do you offer refunds?
While we don't often get refund requests, we have measures in place for them.
What are your working Policies?
Learn all about how we work here: www.humbirdmediaja.com/policies
About the Team
Who are you, anyway?
You'd probably never believe that two hardworking humans are the backbone of Humbird Media. Cory Anderson, an Actuarial Science graduate from the University of the West Indies (UWI), and his wife, Shauna-Kay Anderson, also a graduate of the UWI in Media & Communication, started Humbird Media from very humble beginnings. All the design work is done in-house.
What are your core values?
We are very strict about our values & we hold both ourselves and our clients equally accountable.
Why did you start Humbird Media?
We've always wanted to have (lots and lots) of children with 'Mom' being able to work from home. Shauna, a lover of art from a young age, earned a B.A in Multimedia at the Caribbean School of Media & Communication at the UWI and graduated at the top of her class, so we decided that a web & graphic design company would be the best move to accomplish our lavish dreams. Now I've left my job so that we can run Humbird Media full-time & get ready for those kiddos to come.
How did your name happen?
Well, Shauna used to be a bird watcher when she was younger and she always admired the hummingbird. It's also Jamaica's National Bird. Funnily, our name started out as "Hummingbird Multimedia Solutions", but that was too long for a website URL, so we shortened it to "Humbird Media" and it stuck ever since.
Where are you located?
We are based Kingston, Jamaica - and we work from home most of the time. However, thanks to technology, we are able to work anywhere with an internet connection & serve clients all over the world.
How can I get in touch with you?
We respond to our website contact form urgently so you may shoot us a message there. All other contact details can be found on our Contact Page.
How do I get to other FAQ categories?
On the desktop version of our website, the FAQ categories are pretty straightforward but on the mobile it's not that obvious. We're here to help.
Where can I find out more about your website packages & prices?
Our Website prices & package details can be found on our Websites Page. Click here for quick access.
Do you maintain websites?
We maintain websites for Wix websites only.
What website platforms do you use?
We specialize in Wix websites. All websites are custom-built according to the client's desires and business goals. No two websites are the same.
What social media platforms do you manage?
Facebook & Instagram are the two primary platforms on our social media maintenance plans.
What are your social media packages like?
All our social media packages & prices are available on our website. Click here for quick access.
What's your animation process?
After you've paid for your animation, here are our next steps together:
What's the difference between an Animation for TV & Billboard and a Socal Media Animation?
Our Animation Packages refer specifically to animations for TV, billboards and another medium requiring extensive review. They include a storyboard, scripting and voiceovers.
Do you offer printing?
What are your graphic design services?
We design anything graphical for brands - from logos to t-shirts. If you would like to see our official lists of products and price lists, we invite you to check out our Graphic Design page.