Primary Policies
These policies apply to all clients of Humbird Media.
Duplication of Designs
At Humbird Media, no design done for a client is ever duplicated for another client. You can expect original designs for every project.
Working Hours
All mentions of time where Humbird Media is to deliver a design are within the confines of our business hours (Monday to Friday, 10am - 5pm). They do not include weekends or holidays unless otherwise stated.
You can expect a response to emails within 24-48 hours, where a response is not provided immediately. All communication will also be done within our work hours of Monday to Friday, 10am - 5pm.
Hourly Rates
Our hourly rate for design edits, changes or updates are billed at US$50/hr.
Our hourly rate for trainings are billed at US$100/hr.
Consultations
All our services include a complimentary video consultation.
We also offer free 15-minute or 30-minute video calls at any time to discuss your projects. This applies to both existing and prospective clients.
Revisions
Our design services include either unlimited revisions or a specified number of complimentary changes, depending on the service or package selected. The applicable revision terms are stated upfront.
A complimentary change refers to a single change request to a design, such as a text, colour, image or layout change. Once the included complimentary changes have been exhausted, additional changes are billed at our hourly rate.
Some services, including websites and animations, include rounds of revisions. Each round allows multiple changes to be submitted together. Once the included rounds have been exhausted, additional changes are billed at our hourly rate.
Revisions and complimentary changes are intended to refine the design originally requested and may not be used to create additional or substantially different designs.
Design Approvals
Once a design has been approved and the final high-quality downloadable file has been delivered, that design is considered complete. Any further changes requested after approval will be billed at our hourly rate.
For ongoing services such as Social Media Management, approval of an individual design means that particular design is considered final, while the overall service continues according to the Client’s agreement.
Resizes
Design resizes are priced at 50% of the original cost of the design and apply to both graphics and animations.
Sharing of Work Created
Humbird Media reserves the right to publish/showcase all websites, social media content, animations and graphics created for a client.
Notwithstanding, we are open to signing a Non-Disclosure Agreement (NDA) provided by the client in a case where their content is reasonably confidential, which is binding for no longer than twelve (12) months.
Artwork / Layered Files & Photoshoot Assets
Humbird Media indicates the formats of all designs and deliverables that will be handed over to the Client upon completion. These may include PDFs, PNGs, JPEGs and MP4s, depending on the service.
Layered or production files, such as Adobe Photoshop, Illustrator, Premiere Pro and After Effects project files, as well as unedited photoshoot images and unedited video footage, are not included in our standard handover.
Clients may request access to these files at an additional cost of US$100 per file or photoshoot set. Photoshoot sets include the unedited images captured during the session.
Where a layered file uses third-party fonts, stock assets, plugins or other licensed resources, these may not be included in the handover. The Client may be required to obtain the appropriate licence directly from the applicable provider.
Payment Methods
Our payment methods are:
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Bank Transfer (Jamaican Dollars)
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PayPal (USD)
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Credit Card/ Visa Debit Card (USD)
We do not accept cash or cheques at the moment.
We quote in USD, but our exchange rate is US$1:JM$150 for payments in Jamaican dollars.
Payment Plans
We offer payment plans for the following services:
• Website Design
Animation and graphic design services generally require full payment before the project begins.
Social Media Management services follow the payment terms outlined in the Client’s Social Media Management Agreement, proposal or invoice.
Where alternative payment terms have been agreed with a Client, those agreed terms will apply.
Refunds
For one-time projects, Humbird Media may provide a full refund where payment has been made but work has not yet begun.
Once work has begun, payments already made are non-refundable.
For recurring or monthly services, including Social Media Management, payments are non-refundable once planning, scheduling, production or other resources have been allocated for the service period.
Where a 50% deposit is required for a project, the deposit is non-refundable once work has begun. If the project is cancelled before completion, the Client will not be required to pay the outstanding balance for work that will no longer be completed.
Ending Working Relations
We understand that not everyone is the right fit to work together. As such, Humbird Media reserves the right to end working relations with a client whom we deem unfit for a fruitful partnership.
Notwithstanding, we will always complete all work agreed upon and already paid for before the partnership is officially dissolved.
Grounds for dissolution include, but are not limited to:
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Disrespect
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Poor Communication
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Unreliability
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Unaccountability
Contacting Us
If there are any questions regarding our Primary policies, you may contact us at info@humbirdmediaja.com.
Website Policies
These policies apply to all Website clients of Humbird Media.
Timelines
All website plans state the approximate number of weeks clients can expect the website process to take. This count begins once the website video consultation is completed and the client has provided the requested information. If the client does not provide the required information within five (5) business days, Humbird Media reserves the right to prepare a first draft at its discretion.
Once a client provides their complete feedback on a website draft, the subsequent draft is presented by Humbird Media in 7-10 business days.
If the client provides timely feedback, this will speed up the completion of the website. However, should a client delay providing website feedback, this will lengthen the website process and delay the website's completion.
Website Feedback
Each website plan comes with two (2) rounds of revision. This means all website clients have two opportunities to make changes before launching the website.
During these rounds of revision, clients are free to make as many requests as needed. However, once the final website draft is presented, any additional requests for changes will incur charges at our hourly rate. Without further change requests after the final draft, the website will be launched within three (3) business days.
Website Ownership
During the website design and development process, Humbird Media retains ownership and control of the website until the project has been completed, fully paid for and handed over to the Client.
Upon handover, ownership of the completed website and Client-provided content transfers to the Client, subject to any applicable third-party licences, platforms, software, fonts, stock assets or other external services used in the website.
Website Handover
Upon final approval and full payment, Humbird Media will hand over the completed website to the Client and, where applicable, transfer the website to the Client’s account.
After handover, the Client assumes responsibility for the ongoing management of the website, including future hosting, domain, subscription and third-party service fees.
Humbird Media is not responsible for changes, errors, damage or deletion occurring after handover as a result of actions taken by the Client, third parties, platform changes or circumstances outside Humbird Media’s control.
Website updates, technical support, training and consultation remain available upon request at the applicable rates.
Website Management/Updates
Humbird Media provides website maintenance and updates at our hourly rate of $50/hr on an as-needed basis.
Website Training & Consultation
Website training services cover front-end and back-end design upon request.
Online website training sessions are billed at US$100 per hour, while in-person training sessions are billed at US$200 per hour. We will provide a detailed outline of the topics to be covered and the agreed-upon number of hours, as mutually determined by the client.
Technical support from Humbird Media includes assistance, guidance, or responses to any website-related queries. Once the website has been handed over, clients can access technical support at our hourly rate of US$50/hr.
Hosting & Domain Renewals
Humbird Media covers the first year of hosting and domain fees for all website projects.
Once Humbird Media hands a website to clients, they are responsible for all future website fees to be paid to Wix.
Further Policies
For more details on our Website policies, we recommend reviewing our Primary Policies.
Contacting Us
If you have any questions regarding our website policies, contact us at info@humbirdmediaja.com.
Social Media Management Policies
These policies apply to all Social Media Management clients of Humbird Media.
Social Media Response Times
Our social media representatives provide scheduled engagement for all our social media maintenance clients up to three times per day in responding to comments and DMs. Engagement is done during our working hours of Mondays to Fridays, 10 am - 5 pm.
Social Media Strategy
During our complimentary 1-hr video strategy session, we ask pointed questions surrounding your goals and desired look & feel, and together we analyze other social media pages to develop a way forward for your social media brand.
We take that strategy gleaned from the consultation to develop targeted posts, captions and interactions that achieve your main goals for social media.
Must-Haves
Must-haves are specific posts, information, campaigns, events or other content that the Client requires to be included during the upcoming month. These are normally discussed during the monthly planning session.
Must-haves also include any files, information or other materials required to create content that would otherwise be inaccessible to Humbird Media.
Clients should provide their must-haves and any required materials within the agreed planning and production timelines.
If no must-haves are provided, Humbird Media may proceed with content at its professional discretion.
Content Calendar
A Content Calendar allows clients to review their planned social media content before publication, including post designs, captions, hashtags and scheduled posting dates.
Planned posts for the upcoming month are submitted for review by the 25th, provided the Client has met the required planning, production and content submission timelines.
Clients may request up to five (5) complimentary design changes per post and unlimited changes to captions and hashtags.
Operation Timelines
To support smooth planning and ensure content is prepared ahead of each month, Humbird Media follows the monthly workflow below. These timelines apply to content being prepared for the upcoming month.
By the 5th – Planning Session
• The monthly planning session is completed.
• Upcoming campaigns, promotions, events, content ideas and other requirements are discussed.
• Clients should provide any information or materials required for content production.
By the 15th – Photo/Video Shoot
• Any required photo/video shoot is completed by the 15th.
• Shoot dates are scheduled based on the availability of both parties.
By the 25th – Post Delivery
• Humbird Media submits the planned posts for the upcoming month for review.
By the End of the Month – Approval
• Clients should provide feedback and approve the upcoming month’s posts by the end of the month.
• This allows approved content to be ready for posting from the beginning of the new month.
Payment
• Payment is due before the scheduled photo/video shoot.
• If no photo/video shoot is required, payment is due by the 15th.
• Where different payment terms have been agreed with a Client, those agreed terms will apply.
Important Notes
• These timelines depend on the Client providing required information, materials, availability and feedback on time.
• Client delays may result in corresponding changes to production, delivery or posting timelines.
• If requested information or materials are not provided, Humbird Media may proceed using available resources and professional judgement where reasonably possible.
• Social media results cannot be guaranteed, as performance varies based on industry, audience behaviour, platform changes and other factors outside Humbird Media’s control.
Adding Posts
Graphics and animations can be added to your package at an additional cost ($20 per graphic post design, $40 per carousel, $60 per animated post design up to 15 seconds, $100 per in-person video up to 60 seconds). Each of these posts comes with five (5) complimentary changes.
Responsibilities of the Client vs Humbird Media
When engaging Humbird Media for social media maintenance services, we fully manage social media on your behalf - posts and interactions - and we recommend that our clients take a hands-off approach.
We advise this approach so that we can:
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responsibly account for all the results on your social media accounts
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maintain a consistent aesthetic (look and feel) of your page
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reduce confusion
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present your brand as one voice
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give you more time to focus on other aspects of your business.
For comments and DMs that we cannot answer, we will consult with your assigned liaison to get the appropriate answers and relay them to your audience. Where necessary, we will ask that you take over the conversation or provide an answer directly in situations where we feel that you would be better suited than us to do so.
You are free to check in on and review your social media accounts at any time to see that we are in keeping with your expectations. Where expectations are not being met, we invite you to communicate with us, and we will make any changes necessary.
Notwithstanding all this, you may opt to manage follower interactions (comments & messages) yourself at any time and post as you see fit. However, when this is done, we cannot take responsibility for:
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Comments & messages initiated/followed up by the client - the client would be required to follow through on those communications.
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Comments & messages initiated as a result of the client's post - the client would be required to follow through on those communications.
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Any erosion of the aesthetics of the page, such as the Instagram feed design.
If a client would prefer to take a more hands-on approach to their social media presence, we recommend our stand-alone social media graphics, animations and ad campaigns, giving you more freedom to manage your social media as you see fit.
Social Media Post Files
Social media graphics (PNG or JPEG) and animations (MP4) can be provided upon request.
With regard to artwork/layered files for social media posts, kindly see further details here.
Further Policies
For more details on our Social Media Maintenance policies, we recommend reviewing our Primary Policies.
Contacting Us
If there are any questions regarding our social media policies, you may contact us at info@humbirdmediaja.com.
Animation Policies
These policies apply to all Animation clients of Humbird Media.
Animation vs Social Media Animation
Animations in the S.W.A.G lineup refer to our animations with storyboards. A storyboard is a visual representation of how your animation will look, scene by scene before the actual animation is created. This gives clients the opportunity to approve the style of animation before the animation is created.
Animations offer rounds of revisions with unlimited changes in each round.
Social Media Animations are animations made mainly for social media purposes. They do not come with storyboards and are cheaper and quicker to create. After the 30-minute video consultation, the Social Media Animation is created according to the professional discretion of Humbird Media, and the client has up to five (5) complimentary changes, after which additional changes are billed at the hourly rate.
In summary, Social Media Animations are quicker, cheaper, and follow a less complex process. Animations have a longer, more complex process, with greater involvement by the client and more opportunities for changes.
Animation Process
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Complimentary Video Consultation - After full payment has been made, we have a 30-min video consultation to discuss the vision for your animation.
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Scripting & Voiceover - The script can be provided by the client, or you can opt for Humbird Media to create the script. The voiceover can be provided by the client, or you can opt for Humbird Media to provide the voiceover. Voiceovers are optional should the client opt to forgo this feature. Once the script and voiceover are approved, any changes to the script or voiceover will be accommodated at our hourly rate.
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Storyboard - Humbird Media then creates a storyboard to be approved by the client. Once the storyboard is approved, any changes to the storyboard will be accommodated at our hourly rate.
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Animation - Humbird Media presents the animation for approval.
Length of Animations
Should you desire your animation to be a length outside of our three plans, you may add plans together. For example, the cost of a 45-sec animation would be calculated by simply adding the cost of the 15-sec animation and the 30-sec animation.
When adding plans together, the animation maintains the features of the higher plan. For example, a 45-sec animation would be granted two rounds of revisions since the 30-sec animation (the higher plan) offers that feature.
Rounds of Revisions
Each plan stipulates the rounds of revisions available. Should you need additional changes outside of the rounds stipulated in your plan, they can be accommodated at our hourly rate.
Each round of revision offers unlimited changes.
Artwork/Layered Files
Each animation includes the delivery of a high-quality .MP4 file.
Layered files such as Adobe After Effects and Premiere Pro files are not included in our complimentary handover. Our clients can, however, request a layered file at an additional cost. Layered files include the font files that were used in the design as well.
Further Policies
For more details on our Animation policies, we recommend reviewing our Primary Policies.
Contacting Us
If there are any questions regarding our animation policies, you may contact us at info@humbirdmediaja.com.
Graphic Design Policies
These policies apply to all Graphic Design clients of Humbird Media.
Artwork/Layered Files
Each graphic design includes the delivery of specific file formats in high quality, namely, PDF, JPEG, PNG and Word Documents (specifically for letterhead designs).
However, should you require layered files for any graphic design, see our previous instructions regarding layered files.
Further Policies
For more details on our Graphic Design policies, we recommend reviewing our Primary Policies.
Contacting Us
If there are any questions regarding our graphic design policies, you may contact us at info@humbirdmediaja.com.
Website Privacy Policy
Humbird Media respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information obtained through our website and related online services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
• Your name
• Email address
• Telephone number
• Company or business name
• Information submitted through contact, consultation, quotation or other website forms
• Information necessary to process a purchase or provide a requested service
We may also collect limited technical information about how visitors interact with our website through cookies and similar technologies.
How We Use Your Information
Information collected may be used to:
• Respond to enquiries and requests
• Provide quotations and requested services
• Process transactions
• Communicate with clients about their projects or accounts
• Schedule consultations or meetings
• Provide customer service and technical support
• Send marketing communications where appropriate and permitted
• Improve our website, services and customer experience
• Meet applicable legal and regulatory requirements
We will only use personal information for legitimate purposes connected to our business and the reason for which the information was collected.
Sharing Your Information
Humbird Media does not sell or trade your personal information.
Information may be shared with trusted third-party service providers where reasonably necessary to operate our website, process payments, communicate with clients or provide our services.
These may include website hosting providers, payment processors, email and communication platforms and other technology providers.
Information may also be disclosed where required by law or a lawful request from an authorised body.
Payments
Payments made through our website may be processed by third-party payment providers.
Humbird Media does not directly store complete credit or debit card information submitted through third-party payment gateways.
The handling of payment information by these providers is also subject to their respective privacy and security policies.
Cookies
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use our website.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website features or functionality.
Marketing Communications
Where you have subscribed to or otherwise agreed to receive marketing communications from Humbird Media, we may contact you with information about our services, promotions or other relevant updates.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration or destruction.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or to meet applicable legal and regulatory requirements.
When personal information is no longer required, it may be securely deleted or otherwise disposed of.
Your Rights
Subject to applicable law, you may have the right to:
• Request information about how your personal information is being used
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on your consent
• Object to or request restriction of certain uses of your personal information
Requests regarding your personal information may be submitted to Humbird Media using the contact information below.
We may need to verify your identity before processing certain requests.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Humbird Media is not responsible for the privacy practices, security or content of third-party websites. We encourage visitors to review the privacy policies of any external websites they use.
Changes to This Privacy Policy
Humbird Media may update this Privacy Policy periodically to reflect changes to our practices, services, technology or applicable legal requirements.
The latest version published on our website will apply.
Contacting Us
If you have questions about this Privacy Policy or how Humbird Media handles your personal information, please contact us:
Humbird Media
www.humbirdmediaja.com
info@humbirdmediaja.com