These policies apply to all clients of Humbird Media.
Duplication of Designs
At Humbird Media, no design done for a client is ever duplicated for another client. You can expect original designs for every project.
All mentions of time where Humbird Media is to deliver a design are within the confines of our business hours (Monday to Friday, 10am - 5pm). They do not include weekends or holidays unless otherwise stated.
You can expect a response to emails within 24-48 hours, where a response is not provided immediately. All communication will also be done within our work hours of Monday to Friday, 10am - 5pm.
Our hourly rate for design edits, changes or updates are billed at US$50/hr.
Our hourly rate for trainings are billed at US$100/hr.
All our services include a complimentary video consultation.
We also offer free 15-minute or 30-minute video calls at any time to discuss your projects. This applies to both existing and prospective clients.
All our designs come with the option of unlimited revisions or limited revisions (a specified number of complimentary changes) and are stated upfront for all services.
A complimentary change refers to a single change request on a design (such as a text change, a colour change, a layout change, etc). Once complimentary changes are exhausted, all further changes are billed at our hourly rate.
Some designs come with rounds of revisions (websites & animations). There are unlimited changes in each round of revision. However, once the rounds have been exhausted, additional changes are billed at the hourly rate.
Revisions are provided in order to make your design perfect and should not be used to create additional designs separate from the one paid for.
Once a design has been approved, and the final high-quality downloadable file is delivered, we consider the project closed. Any further changes to a design after it has been approved will be billed at our hourly rate.
Design resizes are priced at 50% of the original cost of the design and apply to both graphics and animations.
Sharing of Work Created
Humbird Media reserves the right to publish/showcase all websites, social media content, animations and graphics created for a client.
Notwithstanding, we are open to signing a Non-Disclosure Agreement (NDA) provided by the client in a case where their content is reasonably confidential, which is binding for no longer than twelve (12) months.
Humbird Media indicates the formats of all designs that will be handed over to the client upon completion, which includes PDFs, PNGs, JPEGs & MP4s.
Layered files such as Adobe Photoshop, Illustrator, Premiere Pro & After Effects files are not included in our complimentary handover. Our clients can, however, request a layered file at an additional cost of US$100 per file. Layered files include the font files that were used in the design as well.
Our payment methods are:
Bank Transfer (Jamaican Dollars)
Credit Card/ Visa Debit Card (USD)
We do not accept cash or cheques at the moment.
We quote in USD, but our exchange rate is US$1:JM$150 for payments in Jamaican dollars.
We offer payment plans for the following services:
All other services - social media, animation and graphic design services - require full payment before the project begins.
Once funds have been paid to Humbird Media, we are open to delivering a full refund if work has not yet started on a project. However, once work has begun, funds already paid over are non-refundable.
In the case where a 50% deposit is made, and a refund is requested before the project's completion, the 50% deposit is non-refundable. However, the client will not be required to pay the remaining 50% as the project would not have been completed.
Ending Working Relations
We understand that not everyone is the right fit to work together. As such, Humbird Media reserves the right to end working relations with a client whom we deem unfit for a fruitful partnership.
Notwithstanding, we will always complete all work agreed upon and already paid for before the partnership is officially dissolved.
Grounds for dissolution include, but are not limited to:
If there are any questions regarding our Primary policies, you may contact us at email@example.com.
These policies apply to all Website clients of Humbird Media.
All website plans state the number of weeks in which clients can expect to receive their first website draft. This count begins once the website video consultation is completed and all requested information has been provided by the client. Once a client provides their complete feedback on their website draft, the next draft is presented by Humbird Media in 7-10 business days.
If the client provides timely feedback, this will speed up the completion of the website. However, should a client delay in providing website feedback, this will ultimately lengthen the website process and delay the website's completion.
The website feedback process is operated in rounds of revisions. The number of rounds of revisions available is determined by the website design plan selected.
There is no limit to how many requests a client can make during each round of revision. However, once the final website draft has been presented, any further requests for website changes are billed at our hourly rate. If there is no further need for changes once the final website draft has been presented, the website will be launched within the next three (3) business days.
Upon launching a website, and once full payment has been made, the website will be fully handed over to the client. The client will then be responsible for all matters regarding their website. Website maintenance and training can be provided upon request.
Upon handover, Humbird Media will not be liable for any damage to or accidental deletion of the website.
Humbird Media provides optional Website Maintenance services once a website has been launched. You may find our various Website Maintenance Plans on our Websites page.
If a client would not like consistent monthly maintenance, we are available for as-needed website maintenance at our hourly rate.
We also provide Website Training to a member of staff or a group via an in-person or online training session.
Our in-person and online website training sessions are billed at US$100/hr. We will present an outline of the topics to be covered as well as the number of hours it will take, agreed upon by the client.
For more details on our Website policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our website policies, you may contact us at firstname.lastname@example.org.
Social Media Maintenance Policies
These policies apply to all Social Media Maintenance clients of Humbird Media.
Social Media Response Times
Our social media representatives provide scheduled engagement for all our social media maintenance clients up to three times per day in responding to comments and DMs. Engagement is done during our working hours of Mondays to Fridays, 10 am - 5 pm.
Social Media Strategy
During our complimentary 1-hr video strategy session, we ask pointed questions surrounding your goals and desired look & feel, and together we analyze other social media pages to develop a way forward for your social media brand.
We take that strategy gleaned from the consultation to develop targeted posts, captions and interactions that achieve your main goals for social media.
Our social media maintenance cycle follows the calendar month cycle, that is, from the first day of the month to the last day of the month.
If you make payment after the 15th of the month, we recommend that you wait until the upcoming month to commence your maintenance.
If you make payment before the 15th of the month and want to begin social media maintenance during that month of payment, we will compress all social media activity into that cycle, ending on the last day of the month.
For eg. if you would have ordinarily received 4 posts per week, we may compress your posts to 8 posts per week so that you get the full effect of your plan as best as possible. And if your ad budget was $30, you would still get $30 worth of ads, but in a lesser timeframe.
Early Payment Inventive (EPI)
If you make payment by the 20th of the month for the upcoming month of maintenance, you are applicable for our Early Payment Incentive (EPI), which can include free graphics, animations, voiceovers, increased ad budgets and more, added to your upcoming month of maintenance.
Must-haves are the list of posts that you would like to see published to your account within the month of maintenance, which are often discussed in our monthly social media strategy session. It also includes any file or detail needed to create the post that would otherwise be inaccessible by Humbird Media.
If a client has no must-haves for the month, we will go ahead and prepare all posts at our discretion to be presented in the Content Calendar.
A Content Calendar is a presentation of your posts for the month beforehand in the form of a personalized web page for your brand. You get to see your actual post designs, captions, hashtags, dates and times to be posted before your posts are published. You have up to five (5) complimentary changes to each post design if needed and unlimited changes to your captions & hashtags.
The Content Calendar process takes at least seven (7) business days - 4 business days for us to prepare your Content Calendar and 3 business days for you to review, make changes, get updated designs and approve the Content Calendar.
We require that your approval of the entire Content Calendar be given before we publish any post from your Content Calendar.
We operate on a specific system of timelines in order to maintain efficiency for all our social media clients. All social media clients are required to follow the following timelines:
1st-5th: Renewal Meetings, Maintenance Reports & Stories
6th-10th: Photo & Video Shoots
By 10th: Client to provide any outstanding content
By 20th: EPI Accessed (if payment is made)
By 25th: Content Calendars Sent
By 25th: Payment Due (all work paused until payment is made)
By Month-End: Content Calendars Approved
We cannot guarantee these timelines if the client does not attend renewal meetings, access photo/video shoots, provide outstanding content or make payment within this timeline.
Graphics and animations can be added to your package at an additional cost ($20 per graphic post design, $60 per animated post design up to 15 seconds). Each of these posts come with five (5) complimentary changes.
An emergency graphic is a social media graphic that is requested within the month that needs to be published within 12 hours of the request.
Complimentary emergency posts are included in every social media maintenance package. However, should more emergency posts be requested, they can be accommodated at US$30/emergency graphic.
[Recommended] For Instagram, so as not to disrupt the feed aesthetic, the client can place the emergency information in the stories at no additional cost, or ask us to create a story containing this information, at no additional cost.
Responsibilities of the Client vs Humbird Media
When engaging Humbird Media for social media maintenance services, we fully manage social media on your behalf - posts and interactions - and we recommend that our clients take a hands-off approach.
We advise this approach so that we can:
responsibly account for all the results on your social media accounts
maintain a consistent aesthetic (look and feel) of your page
present your brand as one voice
give you more time to focus on other aspects of your business.
For comments and DMs that we cannot answer, we will consult with your assigned liaison to get the appropriate answers and relay them to your audience. Where necessary, we will ask that you take over the conversation or provide an answer directly in situations where we feel that you would be better suited than us to do so.
You are free to check in on and review your social media accounts at any time to see that we are in keeping with your expectations. Where expectations are not being met, we invite you to communicate with us, and we will make any changes necessary.
Notwithstanding all this, you may opt to manage follower interactions (comments & messages) yourself at any time and post as you see fit. However, when this is done, we cannot take responsibility for:
Comments & messages initiated/followed up by the client - the client would be required to follow through on those communications.
Comments & messages initiated as a result of the client's post - the client would be required to follow through on those communications.
Any erosion of the aesthetics of the page, such as the Instagram feed design.
If a client would prefer to take a more hands-on approach to their social media presence, we recommend our stand-alone social media graphics, animations and ad campaigns, giving you more freedom to manage your social media as you see fit.
Social Media Post Files
Social media graphics (PNG or JPEG) and animations (MP4) can be provided upon request.
With regard to artwork/layered files for social media posts, kindly see further details here.
For more details on our Social Media Maintenance policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our social media policies, you may contact us at email@example.com.
These policies apply to all Animation clients of Humbird Media.
Animation vs Social Media Animation
Animations in the S.W.A.G lineup refer to our animations with storyboards. A storyboard is a visual representation of how your animation will look, scene by scene before the actual animation is created. This gives clients the opportunity to approve the style of animation before the animation is created.
Animations offer rounds of revisions with unlimited changes in each round.
Social Media Animations are animations made mainly for social media purposes. They do not come with storyboards and are cheaper and quicker to create. After the 30-minute video consultation, the Social Media Animation is created according to the professional discretion of Humbird Media, and the client has up to five (5) complimentary changes, after which additional changes are billed at the hourly rate.
In summary, Social Media Animations are quicker, cheaper, and follow a less complex process. Animations have a longer, more complex process, with greater involvement by the client and more opportunities for changes.
Complimentary Video Consultation - After full payment has been made, we have a 30-min video consultation to discuss the vision for your animation.
Scripting & Voiceover - The script can be provided by the client, or you can opt for Humbird Media to create the script. The voiceover can be provided by the client, or you can opt for Humbird Media to provide the voiceover. Voiceovers are optional should the client opt to forgo this feature. Once the script and voiceover are approved, any changes to the script or voiceover will be accommodated at our hourly rate.
Storyboard - Humbird Media then creates a storyboard to be approved by the client. Once the storyboard is approved, any changes to the storyboard will be accommodated at our hourly rate.
Animation - Humbird Media presents the animation for approval.
Length of Animations
Should you desire your animation to be a length outside of our three plans, you may add plans together. For example, the cost of a 45-sec animation would be calculated by simply adding the cost of the 15-sec animation and the 30-sec animation.
When adding plans together, the animation maintains the features of the higher plan. For example, a 45-sec animation would be granted two rounds of revisions since the 30-sec animation (the higher plan) offers that feature.
Rounds of Revisions
Each plan stipulates the rounds of revisions available. Should you need additional changes outside of the rounds stipulated in your plan, they can be accommodated at our hourly rate.
Each round of revision offers unlimited changes.
Each animation includes the delivery of a high-quality .MP4 file.
Layered files such as Adobe After Effects and Premiere Pro files are not included in our complimentary handover. Our clients can, however, request a layered file at an additional cost. Layered files include the font files that were used in the design as well.
For more details on our Animation policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our animation policies, you may contact us at firstname.lastname@example.org.
Graphic Design Policies
These policies apply to all Graphic Design clients of Humbird Media.
Each graphic design includes the delivery of specific file formats in high quality, namely, PDF, JPEG, PNG and Word Documents (specifically for letterhead designs).
However, should you require layered files for any graphic design, see our previous instructions regarding layered files.
For more details on our Graphic Design policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our graphic design policies, you may contact us at email@example.com.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To ask for ratings and reviews of services or products
• To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.