Click a topic below for further details.
These policies apply to all clients of Humbird Media.
Duplication of Designs
At Humbird Media, no design done for a client is ever duplicated for another client. You can expect original designs for every project.
All mentions of time where Humbird Media is to deliver a design are within the confines of our business hours (Monday to Friday, 10am - 5pm). They do not include weekends unless otherwise stated.
You can expect a response to emails within 24-48 hours, where a response is not provided immediately. All communication will also be done within our work hours of Monday to Friday, 10am - 5pm.
We offer in-person and video consultations at our hourly rate. Some of our services have complimentary in-person or video consultations included in the package, namely:
Social Media Management
Animations (not Social Media Videos, see more about this here)
Communications via email, WhatsApp, social media or telephone (for up to 30 minutes) are free of cost.
All designs created by Humbird Media come with a set number of complimentary changes/revisions and are specified in each Pricing Package. Once complimentary changes are exhausted, all further changes are billed at our hourly rate.
Complimentary changes are our gift to make your design perfect, and should not be used to create additional designs separate from the one paid for.
Once a design has been approved, we consider the project closed. Any further changes to a design after it has been approved will be billed at our hourly rate.
Sharing of Work Created
Humbird Media reserves the right to publish/showcase all websites, social media content, animations and graphics created for a client.
Notwithstanding, we are open to signing a Non-Disclosure Agreement (NDA) provided by the client in a case where their content is reasonably confidential, which is binding for no longer than twelve (12) months.
Humbird Media indicates the formats of all designs that will be handed over to the client upon completion, which includes PDFs, PNGs, JPEGs & MP4s.
Layered files such as Adobe Photoshop, Illustrator & After Effects files are not included in our complimentary handover. Our clients can however request a layered file at an additional cost. Layered files include the font files that were used in the design as well.
Our payment methods are:
Bank Transfer (Jamaican Dollars)
Credit Card/ Visa Debit Card (USD)
We do not accept cash or cheques.
We quote in USD, but our exchange rate is US$1:JM$135 for Bank Transfers.
We offer payment plans for all website clients, which can be found in our Website Price List on our Websites Page.
All other services - social media, animations and graphics - require full payment before the project begins.
Once funds have been paid to Humbird Media, we are open to delivering a full refund if work has not yet started on a project. However, once work has begun, funds already paid over are non-refundable.
In the case where a 50% deposit is made and a refund is requested before the project's completion, the 50% deposit is non-refundable. However, the client will not be required to pay the remaining 50% as the project would not have been completed.
In the case where no work has officially started but a complimentary consultation was done, the funds will be refunded, less the consultation cost, which is typically our hourly rate.
Ending Working Relations
We understand that not everyone is the right fit to work together. As such, Humbird Media reserves the right to end working relations with a client who we deem unfit for a fruitful partnership.
Notwithstanding, we will always complete all work agreed upon and already paid for, before the partnership is officially dissolved.
Grounds for dissolution include, but are not limited to:
If there are any questions regarding our Primary policies, you may contact us at .
These policies apply to all Website clients of Humbird Media.
All website projects are guided by a website timeline presented by Humbird Media and agreed upon by the client at the beginning of the project. If a deadline is missed by the client, they are given a 7-day grace period to provide feedback. If this 7-day grace period has been exhausted without complete feedback, the project is paused and subject to a re-opening fee to resume work on the website.
This helps us to stick to our timelines and prevent a drawn-out website process.
A typical website process takes approximately 8 weeks, but can be completed sooner if both parties exceed their deadline dates.
There are 3 rounds of revisions in the website process: First Draft, Second Draft & Third Draft. There is no limit to how many requests a client can make during each round of revision.
Once we present the Fourth & Final Draft, any further requests for website changes are billed at our hourly rate. If there is no further feedback, the website is launched on the next business day.
Upon launching a website, if the client opts not to use our Maintenance Packages, the website will be fully handed over to the client. They will then be responsible for all matters regarding their website.
Humbird Media will not be liable for any damage to or accidental deletion of the website once it has been handed over to the client.
Humbird Media provides optional Website Maintenance services once a website has been launched. You may find our various Website Maintenance packages inside our Website Price List on our Websites Page.
Our Website Maintenance packages are separated into segments based on what we recommend for each stage of your website. For eg, in your first month post-launch, you won't need a lot of maintenance, and so our Starter Plans cover what you need for your first month. As time progresses, you will need more intense maintenance, and our increasing packages exist to accommodate this need.
If a client would not like consistent maintenance, we are available for as-needed website maintenance at our hourly rate.
If a client opts not to use Humbird Media's Maintenance services, we also provide Website Training to a member of staff or a group via an in-person or online training session.
Our in-person or online training sessions are billed at their respective hourly rates. We will present an outline of the topics beforehand to be covered, agreed upon by the client.
For more details on our Website policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our website policies, you may contact us at .
Social Media Maintenance Policies
These policies apply to all Social Media Maintenance clients of Humbird Media.
Social Media Response Times
As best as possible, we try to respond immediately to all comments and messages for our clients. However, this is not always possible. As such, we guarantee a 24 hour average response time. Our response times extend past our working hours of Mondays to Fridays, 10am - 5pm. However, comments and messages sent after 9pm may not be responded to until the following morning.
Social Media Strategy
During our complimentary 1-hr consultation, we ask pointed questions surrounding your goals, desired look & feel, and together we analyze other social media pages to develop a way forward for your social media brand.
We take that strategy gleaned from the consultation to develop targeted posts, captions and interactions that achieve your main goals for social media.
Our social media maintenance cycle runs for 30/31 days, from the 25th of the month to the 24th of the next month.
If a client makes payment after the 15th of the month, we highly recommend that they wait until the next maintenance cycle starts on the 25th of the month to commence their maintenance.
If a client makes payment after the 25th of the month, but before the 15th of the month, we will compress all social media activity into that cycle, ending on the 24th. For eg. if you would have ordinarily received 4 posts per week, we may compress your posts to 8 posts per week, so that you get the full effect of your plan, as best as possible. And if your ad budget was $30, you would still get $30 worth of ads, but in a lesser timeframe.
If a client makes payment by the 25th of the month, they benefit from having no breaks in their maintenance and they are also applicable for our Early Payment Incentives (EPIs) which can include free graphics, animations, voiceovers, increased ad budgets and more.
Must-haves are the list of posts that a client would like to see published to their account within the month of maintenance. It also includes any file or detail needed to create the post that would otherwise be inaccessible by Humbird Media.
We allow all our clients to provide their must-have posts before the beginning of every maintenance cycle. Once must-haves have been provided, all posts are then designed within 3 days. Therefore, if new requests are made during or after those 3 days, they can either be pushed to the next month (recommended), posted to the stories instead (also recommended) or accommodated within the month at an additional post cost. However, kindly note that ad-hoc posting can significantly affect your Instagram page's aesthetic, and in that case, we may recommend that a re-shuffling fee be paid to maintain a healthy aesthetic and brand image - usually billed at our hourly rate.
For plans without Content Calendars, your deadline for must-haves is the 21st of each month. For plans with Content Calendars, see our Content Calendars section where we outline your deadlines in detail.
If no must-haves are provided at the start of the maintenance cycle, we will move forward by creating posts according to our social media strategy.
Responsibilities of the Client vs Humbird Media
When engaging Humbird Media for social media maintenance services, we fully manage social media on your behalf - posts and interactions - and we require that our clients take a hands-off approach.
We do this so that we can responsibly account for all the results on your social media accounts, reduce confusion, present your brand as one voice, and give you more time to focus on other aspects of your life and business, with the overall aim of helping your business win on social media.
For comments and DMs that we cannot answer, we will consult with your assigned liaison to get the appropriate answers and relay it to your audience. Where necessary, we will ask that you take over the conversation or provide an answer directly in situations where we feel that you would be better suited than us to do so. Notwithstanding, a client may opt to manage follower interactions (comments & DMs) themselves at any time, however, we cannot take responsibility for those interactions, and the client would be required to follow through on that communication entirely.
You are free to check in on and review your social media accounts at any time to see that we are in keeping with your expectations. Where expectations are not being met, we invite you to communicate with us and we will make any changes necessary.
If you do not want to take a hands-off approach to your social media presence, we recommend our Social Media Posts Only Packages, where you can get quality graphics and animations from us, and have the freedom to manage your social media completely.
Graphics and animations can be added to your package at an additional cost ($20 per graphic post design, $55 per animated post design). You may also choose to extend animations from the typical 15-seconds, which would be $55 for every 15 seconds.
Seeing Posts Beforehand
All social media maintenance clients who have a Content Calendar in their package (Social Pro Plan & above) are provided with their posts beforehand for review and approval in the form of a Content Calendar. Clients will also see the caption, hashtags, dates & times every post will be posted, and will have the opportunity to make changes.
If a post is created outside of the Content Calendar, the benefit of seeing a post beforehand is forfeited, and that post will be designed at our discretion. Should a client wish to see such a post, we can provide it for review and approval at our hourly rate and the post will include up to five (5) complimentary changes.
For social media maintenance clients who do not have a Content Calendar, posts will be designed according to our discretion, based on the information collected in our complimentary social media consultation at the beginning of the partnership.
Applicable to clients on the Social Pro Plan & above
A Content Calendar is a presentation of your posts for the month beforehand. You get to see your post designs, captions, hashtags, dates and times to be posted before your posts are published. You have up to five (5) complimentary changes to each post design if needed, and unlimited changes to your captions & hashtags.
The Content Calendar process takes at least five (5) business days - 3 days for us to prepare your Content Calendar and 2 days for you to review, make changes, get updated designs and approve the Content Calendar. As such, we require that clients make payment and provide their complete must-haves by the 17th of each month, that is, at least five (5) business days before their plan renews on the 25th of the month.
Only must-haves provided by the 17th will be presented in your Content Calendar first draft. All other must-have items provided after the 17th can be prepared in subsequent drafts, but may result in your final Content Calendar, and subsequent posts, being delayed.
If incomplete must-haves have been provided because there is no way to get all the information by the 17th of the month, the post spot will be accommodated in the Content Calendar. However, it will be left blank to be later designed either in a subsequent draft of the Content Calendar, or outside of the Content Calendar. If a post is designed outside of the Content Calendar, the client forfeits the benefit of seeing that post beforehand.
If must-haves are provided after the 17th of the month, we will prepare your Content Calendar first draft based on your earliest day's submission. All other must-have items provided after your earliest day's submission can be prepared in subsequent drafts, but may result in your final Content Calendar, and subsequent posts, being delayed.
If a client has no must-haves for the month, we will go ahead and prepare all posts at our discretion to be presented in the Content Calendar.
We require that your approval of the entire Content Calendar be given before we publish any post from your Content Calendar.
Additional requests (i.e. requests for design edits, schedule restructuring, post creation, requests to see posts created outside the Content Calendar, etc.) made after the Content Calendar is approved will be billed at our hourly rate or the design cost, where applicable.
See the deadline dates below for Content Calendars
For plans with one (1) Content Calendar, your deadline to provide all information for your Content Calendar is the 17th of the month. If this deadline is missed, this may result in your Content Calendar, and subsequent posts, being delayed.
For plans with two (2) Content Calendars, your deadline to provide all information for your first Content Calendar is the 17th of the month. Your deadline to provide all information for your second Content Calendar is the 1st of the following month. If a deadline is missed, this may result in your Content Calendar, and subsequent posts, being delayed.
For plans with four (4) Content Calendars, your deadline to provide all information for your first Content Calendar is the 17th of the month. Your deadline to provide all information for your second Content Calendar is the 24th of the month. Your deadline to provide all information for your third Content Calendar is the 1st of the following month. Your deadline to provide all information for your fourth Content Calendar is the 15th of the following month. If a deadline is missed, this may result in your Content Calendar, and subsequent posts, being delayed.
Part of our social media strategy is creating specific posts according to a well thought-out plan rather than on an ad-hoc basis. For Instagram, we design and position all posts beforehand specifically to create an aesthetic feed. All the platforms follow this posting schedule as well. Thus, all posts are created at the beginning of the maintenance cycle to be scheduled. This makes it difficult for ad-hoc posting.
Nevertheless, we understand the fluidity of social media and that at times our clients may have urgent information that they would wish to share with their online audience. As such, we have put in place measures to facilitate Emergency Posts:
[Recommended] For Instagram, so as not to disrupt the feed aesthetic, the client can place the new information in the stories at no additional cost.
For Instagram, if the post must be placed in the feed, a fee for re-arranging the feed (to preserve the consistency of your social media presence) will be charged - usually at our hourly rate.
For all emergency posts, there will also be a fee to create the new post, since all posts would have already been created. A design cost of $20 or $55 is applied for a graphic or animation respectively, and will be posted within 12 hours of the request.
Though not advised, an emergency post can also be posted directly by the client, provided that they manage all engagement (likes, comments, DMs) surrounding this post. We also cannot take responsibility for the outcome of that post or the results that the emergency post will have on your overall social media performance. If we deem the emergency posts created by the client to be harmful to the success of your social media page, we will so advise, and if this continues, we reserve the right to end working relations on the basis that it becomes too difficult to guarantee your success on social media.
Clients must alert Humbird Media before posting emergency posts so that we can all be on the same page.
Clients on the Social VIP Plan and above get complimentary emergency posts in their package.
Social Media Post Files
The graphics and animations we create for our social media clients are specifically for posting on social media. If our clients require individual posts, they are free to download them from their Facebook page.
Should a client need a social media graphic or animation for another purpose than social media and they require the high quality files (PNG or MP4), we charge a re-rendering fee that is 50% of the post cost. Should a client need a social media graphic or animation resized for another purpose, we charge a re-sizing fee of 50% of the post.
With regard to artwork/layered files for social media posts, kindly see further details here.
For more details on our Social Media Maintenance policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our social media policies, you may contact us at .
These policies apply to all Animation clients of Humbird Media.
Animation vs Social Media Video
A social media video is a type of animation, and is different from animations classified under our official Animation packages found on the Animations page on our website. See clarification below:
Social Media Video
Information is collected via a comprehensive form.
Does not include scripting - details must be provided by client in the form.
Does not include storyboard (a static visual representation of each scene).
Does not include voiceover, except by special request, and there is an added cost.
Once presented, the client has up to five (5) complimentary changes.
A social media video is usually square to fit Instagram.
The social media video process is quicker and less expensive than an animation.
Information is collected via a video consultation.
The client has unlimited complimentary changes to the script.
Includes storyboard (a static visual representation of each scene).
The client has up to ten (10) complimentary changes to the storyboard.
Includes voiceover taken from the script.
The client has up to ten (10) complimentary changes to the animation.
An animation is usually landscape to fit TVs and Billboards.
The animation process is longer and more expensive than a social media video.
Payment - full payment must be made before any animation work can begin.
Video Consultation - we have a 1-hr video consultation to discuss your animation in detail.
Scripting - based on the information collected, Humbird Media creates a script that can be edited by the client until both parties are in agreement to move forward. The client has unlimited changes to the script. Once the script is approved, changing it will be done at our hourly rate.
Storyboarding - based on the script, Humbird Media creates a storyboard to be approved by the client. The client has up to ten (10) complimentary changes to the storyboard. Once the storyboard is approved, changing it will be done at our hourly rate.
Animation - we present the animation for approval. The client has up to ten (10) complimentary changes to the animation.
For more details on our Animation policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our animation policies, you may contact us at .
Graphic Design Policies
These policies apply to all Graphic Design clients of Humbird Media.
For logo designs, three options are presented to choose one to move forward with. For all other graphic designs, one option is presented. All graphic designs come with ten (10) complimentary changes.
For logo designs, we collect all required information from you via a complimentary 30-min video consultation. For all other graphic designs, clients are required to provide their details via a form we provide.
Each graphic design includes the delivery of specific file formats, which can range from PDFs to Word Documents, and are outlined in our Graphic Design Price list on our Graphics page. Should you require layered files for any graphic design, see our previous instructions regarding layered files.
For more details on our Graphic Design policies, we recommend reviewing our Primary Policies.
If there are any questions regarding our graphic design policies, you may contact us at .
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To ask for ratings and reviews of services or products
• To follow up with you after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.